At Easytime Software Services, we strive to provide exceptional service to our customers, especially educational institution clients who use the My School App Manager. This Refund Policy outlines the circumstances under which we may issue refunds for our services.
Our School Management System (My School App) operates on a subscription basis. Subscription fees are typically billed terminally or annually, depending on your chosen plan.
Refunds may be considered under the following circumstances:
Refunds will generally not be provided in the following cases:
To request a refund, please contact our support team at payments@easytime.com.ng with your account details and the reason for your refund request. All refund requests must be submitted within 7 days of the charge.
We will review your request and respond within 5-7 business days. If approved, the refund will be processed and credited to the original method of payment within 14-21 business days.
You may cancel your subscription at any time. However, cancellation does not automatically qualify you for a refund. Refunds for unused portions of annual subscriptions will be considered on a case-by-case basis.
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to periodically review this page for the latest information on our refund practices.
If you have any questions about our Refund Policy, please contact us:
Last updated: April 21, 2026